Corrie Brownlee Psychology Professional Corporation is committed to protecting the privacy, confidentiality, and security of all personal information and personal health information (PHI) collected through our website and email communications. As a regulated health service provider in Ontario, we follow the Personal Health Information Protection Act (PHIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
We may collect the following information when you visit our website or submit a form:
Name
Email address
Phone number
General inquiry details
Technical information such as IP address, browser type, and website usage data (via standard analytics tools)
We do not collect personal health information through our website unless you voluntarily provide it in a contact form or email.
If you contact us by email, we may collect:
Your name and contact information
Any information you choose to share in your message
Personal health information if you include it in your email
Email is not a fully secure method of communication, and we encourage clients to limit sensitive details when emailing us.
We use the information you provide to:
Respond to inquiries
Schedule appointments
Provide requested services
Maintain accurate clinical and administrative records
Improve our website and services
We do not use your information for marketing without your explicit consent.
We use administrative, technical, and physical safeguards to protect personal information and PHI, including:
Encrypted devices and secure practice management systems
Password‑protected files and accounts
Restricted access to clinical information
Secure storage and retention practices in accordance with PHIPA and the College of Psychologists and Behaviour Analysts of Ontario (CPBAO)
We do not sell or disclose your information to third parties except:
With your explicit consent
When required by law (e.g., court order, mandatory reporting obligations)
When necessary to protect your safety or the safety of others
When consulting with other health professionals, with your consent
Any service providers we use (e.g., email hosting, website analytics) must meet privacy and security standards consistent with PHIPA/PIPEDA.
Our website may use cookies or analytics tools to understand website traffic and improve user experience. These tools may collect non‑identifying information such as:
Pages visited
Time spent on the site
Browser type
Device type
You may disable cookies through your browser settings.
You have the right to:
Access your personal information or PHI
Request corrections to your records
Withdraw consent for the collection or use of your information (subject to legal and clinical limitations)
Ask questions or raise concerns about our privacy practices